High Mobility
Redesigned & implemented
Next-Gen Connected Vehicle Platform
High Mobility Console is a connected car data platform that gives fleet managers access to over 600 data points from 20+ OEMs. While we had strong market demand, our product couldn’t scale—users came, but revenue didn’t. Repetitive support requests flooded the team, and self-service was nearly impossible. We transformed friction into a scalable, intuitive product experience that empowered our users and supported the business.
Challenge
High Mobility Console is a connected car data platform that gives fleet managers access to over 600 data points from 20+ OEMs. While we had strong market demand, our product couldn’t scale—users came, but revenue didn’t. Repetitive support requests flooded the team, and self-service was nearly impossible. We transformed friction into a scalable, intuitive product experience that empowered our users and supported the business.
outdated platform
Process
We kicked off with mixed-method research: in-depth interviews with 10 customers, targeted questions on workflows, and analytics reviews.
We uncovered 3 major pain points:
Data
Users didn’t know what data was available or what packages included.
Flow
Projects were hard to edit once submitted, leading to delays and drop-offs.
Collaboration
Users couldn’t invite teammates or share responsibility.
We validated this via support ticket reviews, Slack feedback loops, and BI data.
Analytics showed a 20% drop-off before submission and 30% failure in small (<€1.50) manual payments.
We grouped pain points into actionable themes:
Submission Flow, Data Access, Payments, Collaboration
With PM and engineering, we ran workshops to prioritize by user impact and feasibility.
We aligned with leadership and defined a quarterly roadmap with clear KPIs:
→ Reduce project activation time
→ Increase % of self-served packages
→ Drive platform adoption and reduce support cost
initial sketches
We started with collaborative sketching sessions across design, product, and engineering. Early low-fidelity wireframes allowed us to:
• Validate ideas quickly
• Build shared understanding
• Explore how to simplify data complexity
initial webflow ideation
We created interactive prototypes in Webflow and tested them with users and stakeholders.
Data structure came first—research confirmed it was a core blocker.
We proposed a brand-first model with integrated pricing and clear availability.
CTO/ KV
“Core configurations like consent type and market always visible and locked”
CEO / RV
“A modular system will ensure seamless expansion, allowing the platform to adapt.”
Head of Business / YL
“Price needs to be clear and transparent”
Key solutions
1-Unified, Brand-First Data Model
We replaced the complex, nested model with a brand-first approach:
• Data organized by OEM and package
• Prices visible alongside data
• Overview of selected vs available brands
• Terminology aligned with user expectations
This reduced confusion and increased successful configurations.
2-Streamlined Project Lifecycle
We introduced a project status system: Draft / Under Review / Live.
Users could edit and resubmit projects, track progress, and avoid unnecessary support.
This reduced time-to-live to under 1 hour and halved the drop-off rate.
3- Collaboration & Payments
We enabled role-based permissions (Admin / Editor / Viewer) so teams could securely collaborate.
Replaced manual invoicing with Stripe credit card payments, significantly reducing failed transactions and operational delays.
Impact
By reducing friction across the entire user journey—from discovery to payment—we empowered users, supported business growth, and enabled the platform to scale without increasing operational costs.
Time-to-Live
From multiple days → under 1 hour
Adoption